Technical Support Advocate I
Included Health
- Work setting
- Remote
- Location
- Remote
- Salary
- Not listed
- Posted
- 1 mo ago
Pay: Pay not listed
Where you can work: Remote, open across the US (check the posting)
From the job posting
The Technical Support Advocate is responsible for multiple areas of the member experience. We support our members that are having product technical issues in every way possible, as well as work with our staff of physicians to ensure they have the necessary support to deliver stellar care. In this fast-paced role, your primary responsibilities will be assisting Included Health members with: mobile and web app issues, login/eligibility issues, and assisting engineers with escalations and outages. We are looking for a highly skilled tech-savvy call center representative to join our team, managing a large volume of inbound and outbound calls and live chats. Responsibilities: • Responsible for answering members' calls, emails, and live chats regarding Technical Issues, Support, and other issues related to product. • Build positive relationships by going above and beyond with customer service, ensuring that all questions and issues are handled appropriately. • Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality • Identify and escalate priority issues that need immediate attention via established workflows • Provide support to our Expert users on our proprietary application • Track issues through a ticket queue and ensure prompt resolution • …
Excerpt only. Read the full description and apply on the employer's site. Always confirm details there, as postings can change or close.
Why this could fit a teacher
Tagged Strong teacher fit: classroom skills carry over directly to this kind of role, and the posting doesn't ask for years of experience in a different field. Skills that often transfer to customer success: explaining complex ideas simply, relationship building with families and staff, patience under pressure, tracking progress and following up.