Technical Account Manager 2 - San Francisco
Datadog
- Work setting
- On-site
- Location
- San Francisco, California, USA
- Salary
- Base $101K–$134K
- Posted
- 1 wk ago
Pay: Base $101K–$134K + commission (check the posting)
Where you can work: Must live near San Francisco, California, USA (check the posting)
From the job posting
We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. A Technical Account Manager (TAM) will continue to provide hands-on technical services to our largest customers by supporting, adopting and providing guidance over the comprehensive suite of products and features available at Datadog. A TAM is held in high regard as an expert and trusted advisor for how IT Operations translates to business value. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: • Advise on technical support and product adoption for customers in line with pre-sales, post-sales and the renewal processes • Analyze customer’s IT Operations environment on a regular basis and provide recommendations that will maximize Datadog’s value. • Be the customer’s advocate by knowing their goals and use cases then suggesting process changes, product adoption, configuration and additional features to meet their requirements • Participate and prepare for Monthly and Quarterly Business Reviews with customers …
Excerpt only. Read the full description and apply on the employer's site. Always confirm details there, as postings can change or close.
Why this is a Good fit, not Strong
Teaching skills are relevant to this kind of role, though you may need to learn the industry. Skills that often transfer to sales & accounts: presenting to a room, reading what people actually need, persuasive communication, knowing how schools buy.