Sr. Instructional Designer, Learning Operations
Chime Financial, Inc
- Work setting
- Remote
- Location
- Remote, USA
- Salary
- Base $116K–$160K
- Posted
- 1 mo ago
Pay: Base $116K–$160K + commission (check the posting)
Where you can work: Remote, open across the US (check the posting)
From the job posting
About the Role As a Senior Instructional Designer, you will join Chime’s Operations and Member Experience Learning & Development team to design highly engaging, interactive, and modern learning strategies and experiences for our agents across our BPOs. You will apply your knowledge of adult learning methodologies to drive business outcomes through the development of a broad range of innovative learning solutions (e.g. instructor-led, virtual instructor-led, digital, self-paced, micro-learning, social learning) that promote transfer, retention, and application. You are a creative and analytical problem solver, and you have a passion for customer service. Your work - execution and continuous improvement - will impact thousands of BPO employees and millions of Chime members. This role requires someone who thrives in a flat, fast-moving organization using lightweight processes, creative ideas, and quick iteration to make a significant impact. In this role, you can expect to • Act as a learning consultant to our Disputes Experience line of business; gaining a deep understanding of the business and metrics to craft and recommend learning strategies to drive strong business outcomes. • Proactively collaborate with team members, subject matter experts, and stakeholders to identify training needs and objectives. …
Excerpt only. Read the full description and apply on the employer's site. Always confirm details there, as postings can change or close.
Why this is a Stretch role
It's a senior or people-manager role, which usually needs prior experience in the field. It can still be worth a look if you have that experience from before or alongside teaching. Skills that often transfer to instructional design: backward design and learning objectives, assessment writing, differentiation, content creation.