Senior Technical Account Manager (Strategic Alliances)
Affirm
- Work setting
- Remote
- Location
- Remote US
- Salary
- $165K–$225K
- Posted
- 2 wk ago
Pay: Base salary $165K–$225K (check the posting)
Where you can work: Remote, open across the US (check the posting)
From the job posting
At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. As a Senior Technical Account Manager (Senior TAM, L6) at Affirm, you will own the operational aspect of technical account management across Affirm's strategic alliance portfolio—alerting, monitoring, troubleshooting, delivering against SLAs, fielding technical inquiries, and performing investigations and analysis, while also driving technical initiatives that translate merchant business objectives into technical strategies and product optimizations. Senior TAMs are part of the Engineering team and collaborate closely with Affirm's Product, Engineering, Operations, Customer Success, and Frontline Technical Support teams. This is an operations-heavy role to start. Expect the majority of your early focus to be on keeping merchant integrations healthy—monitoring, triage, troubleshooting, and SLA delivery—while you progressively take on more custom solutioning and cross-functional initiatives. Over your first 6–12 months, as you build operational mastery, you will grow into owning your own book of accounts and carrying it through to end-to-end account ownership. …
Excerpt only. Read the full description and apply on the employer's site. Always confirm details there, as postings can change or close.
Why this is a Stretch role
It's a senior or people-manager role, which usually needs prior experience in the field. It can still be worth a look if you have that experience from before or alongside teaching. Skills that often transfer to sales & accounts: presenting to a room, reading what people actually need, persuasive communication, knowing how schools buy.