Senior Operations Manager, Partner Management
Chime Financial, Inc
- Work setting
- Hybrid
- Location
- Austin, TX, USA
- Salary
- Base $130K–$208K
- Posted
- 1 wk ago
Pay: Base $130K–$208K + commission (check the posting)
Where you can work: Must live near Austin, TX, USA (check the posting)
From the job posting
About the role This is a high-visibility opportunity to own the health, evolution, and strategic value of a member operations ecosystem at Chime's only onshore customer operations center. You will lead as one part Operator (running the operations with rigor), one part Strategist (improving the operations by challenging what exists), and one part Influencer (informing the business by turning frontline signals into company decisions). The role carries real executive presence: you'll be the person in the room translating what's happening on the frontline into decisions senior leaders act on. This is an on-site role (location TBD - Austin, San Antonio) — you'll be embedded with the operation you own, not managing it from a distance, and you'll serve as a cultural ambassador for Chime within the partnership (BPO) and a highly effective motivator of front line staff. You will play a hands-on role in daily partner governance, business reviews, escalation management, and operational initiatives that improve frontline execution and member outcomes. In this role, you can expect to Run the Operations • Own performance governance for assigned Partner/BPO operations, including SLAs, quality, productivity, staffing adherence, operational efficiency, and member experience outcomes. …
Excerpt only. Read the full description and apply on the employer's site. Always confirm details there, as postings can change or close.
Why this is a Stretch role
It's a senior or people-manager role, which usually needs prior experience in the field. It can still be worth a look if you have that experience from before or alongside teaching. Skills that often transfer to operations: organization and systems, scheduling, record keeping, calm problem solving.