Program Manager, Digital Customer Success
Vanta
- Work setting
- Remote
- Location
- Remote U.S.
- Salary
- $127K–$149K
- Posted
- 1 wk ago
Pay: Base salary $127K–$149K
Where you can work: Remote, open across the US (check the posting)
From the job posting
At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. Vanta is looking for a Program Manager to build and scale digital-first customer experiences that accelerate onboarding, product activation, and ongoing adoption. You’ll turn customer insights, product usage data, automation, and AI into programs that help early-stage and mid-market customers realize value and support retention and growth. THE TEAM The Digital Success Programs team creates scalable, personalized customer experiences that extend the reach of Customer Success. The team partners across Customer Success, Product, Marketing, Education, Community, Data, and Operations to deliver measurable customer outcomes through digital engagement, education, automation, and community programs. THE ROLE As a Program Manager on the Digital Success Programs team, you’ll own programs across the customer lifecycle and help translate product priorities and customer needs into repeatable, measurable engagement. …
Excerpt only. Read the full description and apply on the employer's site. Always confirm details there, as postings can change or close.
Why this is a Stretch role
The posting asks for 3 or more years of experience in a specific field outside teaching. The posting says: “5+ years of experience in customer-facing, lifecycle marketing, customer success, or program management roles, preferably in SaaS” It can still be worth a look if you have that experience from before or alongside teaching. Skills that often transfer to customer success: explaining complex ideas simply, relationship building with families and staff, patience under pressure, tracking progress and following up.