Product Support & Operations Specialist

From the job posting

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As a Product Support & Operations Specialist at Via, you’ll be at the core of how our partners experience our technology. When cities and operators run into issues with the platform that powers their transit networks, you're who they turn to. This role blends partner-facing work with deep technical problem-solving. You'll bridge the gap between partners' day-to-day realities and Via's Product and Engineering teams. It's a great opportunity for early-career professionals to build deep technical expertise, gain cross-functional exposure, and make a real impact from day one. You'll build a strong foundation that makes this an ideal starting point for many directions at Via. About the Role: • Get up to speed quickly through hands-on training and mentorship, becoming a true expert on Via's platform, tools, and industry context. • Dive into technical issues, troubleshoot, and solve problems fast, giving partners the clarity they need to keep their networks running. • Build close relationships with partners, understanding their day to day and pain points so you can advise them in ways that consistently improve deployment outcomes. …

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