Payments Success Specialist – Account Management
Weave
- Work setting
- On-site
- Location
- Weave - Headquarters (Lehi, UT)
- Salary
- Not listed
- Posted
- 1 wk ago
Pay: Pay not listed
Where you can work: Must live near Weave - Headquarters (Lehi, UT) (check the posting)
From the job posting
The Payments Success Specialist – Account Management drives retention, processing growth, and profitability across an assigned portfolio of 250 payments customers. You’ll build trusted relationships with practice leaders, understand their payment workflows, and use account data to identify risks and opportunities. Through proactive outreach, business reviews, pricing conversations, and coordinated problem-solving, you’ll help customers realize greater value from Weave Payments. This role requires strong customer judgment, analytical ability, and consistent follow-through. - Location: Hybrid, three days in-office in Lehi, Utah. - Reports to: Senior Manager of Payments Success. WHAT YOU WILL OWN - Portfolio relationships: Manage 250 payments accounts, building relationships with practice owners, finance leaders, and operational decision-makers. - Proactive engagement: Call every account each quarter to review performance, understand customer needs, identify risks, and establish next steps. Maintain additional outreach based on account value and risk. - Business reviews: Conduct quarterly business reviews with the top 10 accounts and provide quarterly performance summaries to accounts ranked 11–50. - Retention and recovery: Monitor processing trends, investigate declines, and develop recovery plans. …
Excerpt only. Read the full description and apply on the employer's site. Always confirm details there, as postings can change or close.
Why this is a Stretch role
The posting asks for 3 or more years of experience in a specific field outside teaching. The posting says: “3+ years of experience in account management, customer success, or a related customer-facing role” It can still be worth a look if you have that experience from before or alongside teaching. Skills that often transfer to sales & accounts: presenting to a room, reading what people actually need, persuasive communication, knowing how schools buy.