Operations Enablement Manager
Affirm
- Work setting
- Remote
- Location
- Remote US
- Salary
- $165K–$225K
- Posted
- 2 wk ago
Pay: Base salary $165K–$225K (check the posting)
Where you can work: Remote, open across the US (check the posting)
From the job posting
At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. About Ops Enablement The Operations Enablement team builds the capabilities required to deliver fast, accurate, and high-quality servicing experiences for Affirm’s customers and merchants—while identifying opportunities to eliminate the need for them to contact us in the first place. We partner across Operations, Product, Engineering, Vendor Management, Legal, and Compliance to ensure every agent is trained, equipped, and able to deliver measurable results from day one. Operating across the full servicing lifecycle, we translate new products, policies, and business requirements into scalable operational capabilities. Our work includes designing training and operational readiness strategies, standing up new servicing experiences, defining and measuring interaction quality, and ensuring agents can quickly access the information they need to resolve issues correctly. We use performance insights, customer contact drivers, quality trends, and agent feedback to identify capability gaps and their root causes. …
Excerpt only. Read the full description and apply on the employer's site. Always confirm details there, as postings can change or close.
Why this is a Stretch role
The posting asks for 3 or more years of experience in a specific field outside teaching. The posting says: “7+ years of experience in program management or product operations, preferably within large-scale or global operations” It can still be worth a look if you have that experience from before or alongside teaching. Skills that often transfer to training & l&d: facilitation, workshop design, coaching and feedback, measuring learning outcomes.