Mid-Market Implementation Specialist - Americas
Ashby
- Work setting
- Remote
- Location
- Remote - US
- Salary
- $120K–$170K
- Posted
- 1 mo ago
Pay: Base salary $120K–$170K
Where you can work: Remote, open across the US (check the posting)
From the job posting
MID-MARKET IMPLEMENTATION SPECIALIST Hi! I'm Daryl, and I'm the Manager of High Touch (Mid-Market) Implementations at Ashby. One of my favorite things about this team is that we're the first real proof point for a new customer; from day 1, we get the hands-on opportunity to show them why they made the right call switching to Ashby. The Ashby team has grown rapidly over the last few years, and we're not slowing down: we added more than 2,100 new customers in the last year alone and now support over 5,000 customers, with ARR growing much faster than 100% year over year. We're expecting similarly fast growth this year, and every one of those new customers needs a thoughtful implementation to actually get value out of Ashby. We'll share more details once we meet, but you probably have a good idea as to why we're expanding this team! THE ROLE: We're looking for a Mid-Market Implementation Specialist who excels at leading technically complex, hands on implementation projects for B2B SaaS customers. You'll own each implementation from the moment Sales hands it off through go-live; part project manager, part technical expert, and part trusted advisor to the customer! …
Excerpt only. Read the full description and apply on the employer's site. Always confirm details there, as postings can change or close.
Why this is a Stretch role
The posting asks for 3 or more years of experience in a specific field outside teaching. The posting says: “5+ years of experience in a customer-facing role, with the majority of your focus on leading full-cycle B2B SaaS implementations” It can still be worth a look if you have that experience from before or alongside teaching. Skills that often transfer to customer success: explaining complex ideas simply, relationship building with families and staff, patience under pressure, tracking progress and following up.