Manager, Customer Success (San Francisco or Denver)
Datadog
- Work setting
- On-site
- Location
- Denver, Colorado, USA; San Francisco, California, USA
- Salary
- Base $108K–$144K
- Posted
- 1 mo ago
Pay: Base $108K–$144K + commission (check the posting)
Where you can work: Must live near Denver, Colorado, USA; San Francisco, California, USA (check the posting)
From the job posting
As a Manager, Customer Success, you will hire and develop teams, coaching Customer Success Managers (CSMs) to success. This role impacts our customer experience and retention at scale, providing an opportunity to join a company that’s a leader in the space and see your contributions firsthand. At Datadog, we value our office culture—the relationships and collaboration it builds, and the creativity it inspires. We operate as a hybrid workplace to help our Datadogs create a work-life harmony that best fits them. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: • Drive and influence the full renewal and expansion sales cycle • Serve as an advisor and role model for exemplary customer service • Balance autonomy with effective communication upwards • Act as a regional/segment owner and escalation point for relevant matters • Motivate CSMs to foster customer relationships that build trust and achieve consistent revenue growth • Collaborate cross-functionally to drive positive customer outcomes and solve complex challenges • Focus on talent attraction, retention, and development to create high-performance teams Who You Are: …
Excerpt only. Read the full description and apply on the employer's site. Always confirm details there, as postings can change or close.
Why this is a Stretch role
It's a senior or people-manager role, which usually needs prior experience in the field. It can still be worth a look if you have that experience from before or alongside teaching. Skills that often transfer to customer success: explaining complex ideas simply, relationship building with families and staff, patience under pressure, tracking progress and following up.