Lead, Customer Experience Strategy and Operations (High-Touch)
Klaviyo
- Work setting
- On-site
- Location
- Boston, MA; Denver, CO; San Francisco, CA
- Salary
- Base $120K–$180K
- Posted
- 1 wk ago
Pay: Base $120K–$180K + commission (check the posting)
Where you can work: Must live near Boston, MA; Denver, CO; San Francisco, CA (check the posting)
From the job posting
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. About the role Our high-touch customers are where the relationship, the stakes, and the revenue are biggest. This role makes sure that book is run like a business: clear on who we serve and how, deliberate about the experience we create, and measured on what it delivers. This is half strategy, half operator. You'll design customer experiences and programs for our highest-value accounts, and you'll build the operating rhythm, metrics, and processes that keep the high-touch team effective as it grows. You'll work directly with CS leadership, CSMs, Sales, Support, Product, and Marketing, and you'll have room to shape how we serve our biggest customers. What you'll do Shape the high-touch customer experience …
Excerpt only. Read the full description and apply on the employer's site. Always confirm details there, as postings can change or close.
Why this is a Stretch role
It's a senior or people-manager role, which usually needs prior experience in the field. It can still be worth a look if you have that experience from before or alongside teaching. Skills that often transfer to customer success: explaining complex ideas simply, relationship building with families and staff, patience under pressure, tracking progress and following up.