Lead Client Services Associate
SPS North America
- Work setting
- On-site
- Location
- Seattle, Washington, United States
- Salary
- $26–$26/hr
- Posted
- 1 mo ago
Pay: Hourly $26–$26/hr
Where you can work: Must live near Seattle, Washington, United States (check the posting)
From the job posting
Job Title: Client Services Lead Reports To: The Client Services Lead will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership. Job Overview: The Client Services Lead provides exceptional oversight and administration of office and mail services, delivering operational functions in the following areas: processing of inbound/outbound mail, distributing/delivering mail, shipping and receiving products and supplies to support onsite business service center, replenishing/organizing/ordering office supplies (pens, paper, toner), insuring copy/print machines are functional and stocked, serving as a backup to the front of office (reception/concierge), and providing light maintenance/cleaning. This position leads (with the direction of the supervisor) the client services onsite. Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous, and efficient service. Duties and Responsibilities: • Provides 5-star customer service to all employees (in all forms of communication). • Receives inbound mail/packages and sorts incoming mail and inputs into chain of custody software package. • Manages outgoing mail/package transactions. • Performs duties associated with shipping and receiving of materials. …
Excerpt only. Read the full description and apply on the employer's site. Always confirm details there, as postings can change or close.
Why this is a Stretch role
It's a senior or people-manager role, which usually needs prior experience in the field. It can still be worth a look if you have that experience from before or alongside teaching. Skills that often transfer to customer success: explaining complex ideas simply, relationship building with families and staff, patience under pressure, tracking progress and following up.