Digital Adoption & Lifecycle Manager (Customer Success)
Mixpanel
- Work setting
- Remote
- Locations (3)
- Remote, US
- San Francisco, US (Remote)
- New York City, US (Remote)
- Salary
- Base $112K–$155K
- Posted
- 1 mo ago
Pay: Base $112K–$155K + commission (check the posting)
Where you can work: Remote, open across the US (check the posting)
From the job posting
About Mixpanel Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at mixpanel.com . About the Customer Digital Experience Team Customer Digital Experience sits within the technical arm of Mixpanel's Customer Success organization. Our sharpest focus is the digital-only segment: thousands of companies with no proactive account coverage. Some have technical resources available to them, but that support is entirely reactive. It answers the ticket and solves the problem in front of it. Nobody is watching for the customer who implemented and then never built a report, or the account whose usage has been sliding for a month. Our job is to be proactive,, and everything we build should be as automated as possible, without a human initiating it. Our programs run across the full customer base and are not one-size-fits-all. We build flows that branch and adapt by segment, tuning the content, timing, and channel for who's receiving them. …
Excerpt only. Read the full description and apply on the employer's site. Always confirm details there, as postings can change or close.
Why this is a Good fit, not Strong
Teaching skills are relevant to this kind of role, but the posting doesn't say what experience it wants, so we can't call it a Strong fit. Check the full posting. Skills that often transfer to customer success: explaining complex ideas simply, relationship building with families and staff, patience under pressure, tracking progress and following up.