Customer Success Manager, Government and Defense
WHOOP
- Work setting
- On-site
- Location
- Boston, MA
- Salary
- $110K–$130K
- Posted
- 2 wk ago
Pay: Base salary $110K–$130K (check the posting)
Where you can work: Must live near Boston, MA (check the posting)
From the job posting
At WHOOP, we're on a mission to unlock and inspire performance for life. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives. WHOOP is seeking a Customer Success Manager to support the successful execution and ongoing management of Government & Defense (G&D) programs after the sale. This role will own tactical customer management, program coordination, onboarding, adoption, and the development of scalable post-sale resources to create a consistent experience across G&D accounts. This person will serve as a day-to-day customer partner while coordinating across internal teams to ensure programs launch successfully, customers remain supported, and repeatable processes are established as the G&D business scales. RESPONSIBILITIES: - Serve as the day-to-day point of contact for assigned G&D accounts, managing customers from sales handoff through onboarding, launch, adoption, and ongoing program execution. - Own customer onboarding and program launch execution, including kickoff preparation, onboarding plans, program setup, participant enrollment, administrator training, launch timelines, and participant and account administration. …
Excerpt only. Read the full description and apply on the employer's site. Always confirm details there, as postings can change or close.
Why this is a Good fit, not Strong
Teaching skills are relevant to this kind of role, but the posting doesn't say what experience it wants, so we can't call it a Strong fit. Check the full posting. Skills that often transfer to customer success: explaining complex ideas simply, relationship building with families and staff, patience under pressure, tracking progress and following up.