Customer Success Manager - Figma Weave (New York, United States)
Figma
- Work setting
- On-site
- Location
- New York, NY • United States
- Salary
- Base $127K–$269K
- Posted
- 2 wk ago
Pay: Base $127K–$269K + commission (check the posting)
Where you can work: Must live near New York, NY • United States (check the posting)
From the job posting
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! As a Customer Success Manager, you’ll work directly with our larger customers to help them get the most value from the Figma Weave platform. You’ll design and deliver tailored enablement strategies that drive product adoption, help uncover new use cases, and support long-term success. In this highly collaborative role, you’ll partner with various internal teams to deliver a seamless, impactful, and engaging customer experience. Your ability to build strong relationships, connect the dots between product features and customer goals, and communicate with clarity will make you a trusted advisor and strategic partner. If you’re energized by helping customers thrive, enjoy solving complex problems, and love working at the intersection of product and customer success, we’d love to meet you. We’re building the next chapter of AI-native craft and creativity - where craft and technology meet. …
Excerpt only. Read the full description and apply on the employer's site. Always confirm details there, as postings can change or close.
Why this is a Stretch role
The posting asks for 3 or more years of experience in a specific field outside teaching. The posting says: “4+ years of experience in Customer Success, Customer Enablement, Account Management or a relevant customer-facing role in SaaS” It can still be worth a look if you have that experience from before or alongside teaching. Skills that often transfer to customer success: explaining complex ideas simply, relationship building with families and staff, patience under pressure, tracking progress and following up.