Customer Success Manager, Enterprise
SchooLinks
- Work setting
- Remote
- Location
- Remote - United States
- Salary
- $90K–$125K
- Posted
- 3 wk ago
Pay: Base salary $90K–$125K (check the posting)
Where you can work: Remote, open across the US (check the posting)
From the job posting
The Schoolinks Customer Success Team is continuing to grow as we bring on new customers. We're looking for passionate, customer centric individuals to be the next Customer Success Managers. We are looking for team members to lead our larger, more complex district implementations. Your Responsibilities will include... • Work in a collaborative team to meet engagement, usage, and renewal targets for your portfolio of districts. • Assess usage, engagement, and outcome data to determine health and action needed at each of your districts. • Build and maintain director and executive level relationships at each of your districts. • Facilitate renewal process (quote, verbal approval, signature) for your districts. • Provide well-structured customer feedback to our Product Team, collected during the various customer engagements. • Continuously define, document problems and challenges faced by our districts. • Keep account records and notes updated in a CRM such as SalesForce, Gainsight or other CS tools. Requirements • 5+ Years Professional Experience in a Customer Success position • 3+ years experience in implementation and customer success for a SaaS company • Experience in ClassLink/Clever, SFTP preferred • Experience or Ability to work in a remote environment • Strong interpersonal skills …
Excerpt only. Read the full description and apply on the employer's site. Always confirm details there, as postings can change or close.
Why this is a Stretch role
It's a senior or people-manager role, which usually needs prior experience in the field. It can still be worth a look if you have that experience from before or alongside teaching. Skills that often transfer to customer success: explaining complex ideas simply, relationship building with families and staff, patience under pressure, tracking progress and following up.