Customer Success Manager - Education
Vector Solutions
- Work setting
- Hybrid
- Location
- Cincinnati, OH
- Salary
- Base $50K–$65K
- Posted
- 3 wk ago
Pay: Base $50K–$65K + commission (check the posting)
Where you can work: Must live near Cincinnati, OH (check the posting)
From the job posting
Description Vector Solutions is a leading software company delivering an AI-enabled, performance platform powering safe, compliant, and efficient operations for the public, educational, and commercial sectors. We bring training, safety, and workforce operations together to boost readiness, reduce risk, and drive high-performance results for the everyday heroes who count on us. We are seeking a Customer Success Manager who is responsible for cultivating and maintaining strong customer relationships, ultimately ensuring that all client needs are met, resulting in strong satisfaction with our web-based programs. Customer Success Managers oversee a sizable book of business focusing on implementation, customer engagement, and proactive communication, while also participating in shared team responsibilities. Team members in this role are exceptional communicators, solution-focused, and creative problem solvers. They have a demonstrated ability to work independently, in addition to collaborating with other team members and cross-functional committees. Customer Success Managers have a thorough understanding of our product offerings, our clientele, and our internal processes. What You'll Do: - Drive retention and expansion of customers in your book of business by strategically and tactically advising customers to ensure platform adoption. …
Excerpt only. Read the full description and apply on the employer's site. Always confirm details there, as postings can change or close.
Why this is a Stretch role
The posting asks for 3 or more years of experience in a specific field outside teaching. The posting says: “3-5 years’ experience in a customer-facing, service-oriented position focusing on relationship management” It can still be worth a look if you have that experience from before or alongside teaching. Skills that often transfer to customer success: explaining complex ideas simply, relationship building with families and staff, patience under pressure, tracking progress and following up.