Customer Success Manager

From the job posting

What We Do: Florence software advances cures by helping the world’s most important research sites do their best work. Our solutions are now used by over 65,000 research teams in 90 countries around the world—we’re the most widely deployed site workflow tool in the industry. By the end of the decade, we’ll double the pace at which new medicines get to market by doubling the output of trial site teams. To date, we were named a Deloitte Fast 50 business, G2 Category Leader, an Inc. & AJC best place to work, and an Inc. 5000 company five years in a row. At Florence, we are committed to make the world a better place by accelerating research while providing an environment for our employees where they can be happy in their lives, enjoy their jobs, and grow. What You’ll Bring To The Team: As a Customer Success Manager (CSM) you will help promote retention of customers and contribute to their positive experience with Florence. As a CSM you will support customers by building close relationships with end-users. You will work directly with customers to help solve their problems and ensure their satisfaction throughout their customer lifecycle. You will focus on building loyalty to ensure long-term client retention by presenting product information, addressing customer issues, and helping drive value across their organizations. You will: …

Excerpt only. Read the full description and apply on the employer's site. Always confirm details there, as postings can change or close.