Customer Success Manager
Eltropy
- Work setting
- On-site
- Location
- Portland, OR
- Pay (OTE)
- OTE $90K–$135K
- Posted
- 1 wk ago
Pay: OTE $90K–$135K (includes commission). Base not stated.
Where you can work: Must live near Portland, OR (check the posting)
From the job posting
Location: US, Remote (West Coast preferred) Compensation: $90,000-$135,000 (OTE) The salary range above reflects our compensation bands adjusted for regional cost-of-living differences. Actual compensation will be determined based on the candidate's experience level, skills, and the specific location within our service region. Overview Eltropy is seeking a proactive and results-driven Customer Success Manager (CSM) to manage a portfolio of high-growth potential credit unions and community banks. In this role, you will help Community Financial Institutions (credit unions and community banks) create a best-in-class experience for their consumers through our industry leading AI communications platform. Working with our high-growth potential segment, you'll develop core CSM skills while building meaningful partnerships with growing institutions. In addition to SaaS expertise, the ideal candidate embodies personal attributes – teamwork, empathy, technical curiosity, a quality mindset - necessary in building customer trust. In this role, you'll act as the primary point of contact, ensuring that our customers derive maximum value from our products and services while driving retention, growth, and overall satisfaction. Role & Responsibilities Customer Relationship Management: …
Excerpt only. Read the full description and apply on the employer's site. Always confirm details there, as postings can change or close.
Why this is a Good fit, not Strong
Teaching skills are relevant, but the posting asks for some experience outside teaching. The posting says: “Experience: 2+ years of customer-facing experience in account management, customer success, or equivalent role.” Skills that often transfer to customer success: explaining complex ideas simply, relationship building with families and staff, patience under pressure, tracking progress and following up.