Customer Success Lead
Springboard
- Work setting
- On-site
- Location
- United States
- Salary
- Not listed
- Posted
- 1 mo ago
Pay: Pay not listed
Where you can work: Where you can live: not stated. Check the posting before applying.
From the job posting
About the Role Springboard's B2B business is growing, and we need a Customer Success Lead who can hold the full client relationship from launch through renewal. You'll be the primary point of contact for our employer partners, running program implementations end-to-end, keeping outcomes on track, and identifying opportunities to expand the partnership. This is a senior individual contributor role with broad scope serving large enterprise accounts (like Avera, Ochsner, UCHealth) through direct corporate training and workforce development engagements. You'll work closely with Product, Admissions, Program Success and Finance teams and represent Springboard externally. What You'll Do Launch Coordination and Client Enablement • Lead intake and onboarding for new client engagements: define success metrics, align on logistics, resolve technical access requirements, and coordinate participant enrollment • Own program launch from contract execution through cohort kickoff, coordinating across the Learning, Program Success, and Admissions teams • Serve as the day-to-day operational contact throughout the program lifecycle Account Management • Own relationships across a portfolio of employer partners; maintain regular cadences including weekly syncs and Monthly Business Reviews …
Excerpt only. Read the full description and apply on the employer's site. Always confirm details there, as postings can change or close.
Why this is a Stretch role
It's a senior or people-manager role, which usually needs prior experience in the field. It can still be worth a look if you have that experience from before or alongside teaching. Skills that often transfer to customer success: explaining complex ideas simply, relationship building with families and staff, patience under pressure, tracking progress and following up.