Customer Success Executive
PatientPoint
- Work setting
- On-site
- Locations (3)
- Phoenix, Arizona, United States
- Salt Lake City, Utah, United States
- Tucson, Arizona, United States
- Salary
- Not listed
- Posted
- 1 mo ago
Pay: Pay not listed
Where you can work: Must live near Phoenix, Arizona, United States (or another listed city) (check the posting)
From the job posting
Join PatientPoint to be part of a dynamic team creating change in and around the doctor’s office. As a leading digital health company, we innovate to positively impact patient behaviors. Our purpose-driven approach offers an inspirational career opportunity where you can contribute to improving health outcomes for millions of patients nationwide. Job Summary: The Customer Success Executive ensures customers get the most from our products, manages all aspects of service from setup to troubleshooting, and promotes engagement and retention. As the primary customer advocate, Customer Success Executive partners with provider offices to understand their needs, optimize their experience, and identify opportunities to expand value. What You’ll Do: • Manage the complete service and connectivity device lifecycle, from onboarding through implementation, ensuring smooth operation and timely resolution of issues. • Troubleshoot and resolve hardware and software issues by applying training, resources, and logical problem-solving skills. • Accountable for product training and adoption by proactively engaging customers to drive full and effective use of product feature and functionality. This requires determining the optimal training method for each office and ensuring successful implementation. …
Excerpt only. Read the full description and apply on the employer's site. Always confirm details there, as postings can change or close.
Why this is a Good fit, not Strong
Teaching skills are relevant to this kind of role, but the posting doesn't say what experience it wants, so we can't call it a Strong fit. Check the full posting. Skills that often transfer to customer success: explaining complex ideas simply, relationship building with families and staff, patience under pressure, tracking progress and following up.