Customer Service Specialist, Tier 2

From the job posting

Greenlight is a family technology company on a mission to help families raise financially smart kids and navigate life together. Its suite of products — including the Greenlight app, debit card, Safe Family GPS trackers, and Family Hub — brings together financial tools, safety features, and everyday family management in one connected experience. Designed for busy families who want convenience without compromise, Greenlight continues to innovate alongside the evolving needs of modern life. Today, more than 6.5 million family members trust Greenlight to stay in sync. At Greenlight, we're here to make the day-to-day easier and futures brighter, so families can spend less time managing life, and more time living it. That's why we get out of bed every morning.   You day to day: • Provide support over the phone and email to address customer questions or problems regarding use of the Greenlight card or registration • Actively listen to customers to confirm and clarify information and defuse potential escalations • Build strong relationships with Greenlight colleagues and effectively relay product feedback to the product and engineering teams • Focus on efficiency and speed while ensuring that customer satisfaction remains the top priority • Effectively utilize software and internal tools to navigate customer accounts and solve issues …

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