Customer Service Associate

From the job posting

The Client Services Associate will help to elevate the office experience by providing personalized, client-centric services and administrative support. The individual will work proactively with Experience Team to provide general facilities, office support and hospitality services. This team member will serve as a “one-stop shop” and ensure all requests are completed to client specifications. Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service. Duties and Responsibilities: Client Engagement: • Greets and welcomes clients, and guests with a friendly and professional demeanor. • Fosters positive relationships with clients, understanding their unique needs and preferences. • Proactively engages with clients, offering assistance and ensuring their comfort and satisfaction throughout their day. • Creates and maintains client preference profile book for personalized service points. • Executes on surprise and delight programming where applicable helping mold the office culture. Office Services Coordination: • Acts as the central point of contact for clients, managing their requests and coordinating various services efficiently. • Monitors and maintains client service requests, ensuring timely follow-up and resolution. …

Excerpt only. Read the full description and apply on the employer's site. Always confirm details there, as postings can change or close.