Customer Experience Operations Manager
MagicSchool
- Work setting
- Remote
- Location
- Remote
- Salary
- $90K–$120K
- Posted
- 4 wk ago
Pay: Base salary $90K–$120K
Where you can work: Remote, open across the US (check the posting)
From the job posting
WHO WE ARE: MagicSchool is the premier generative AI platform for teachers. We're just over 2 years old, and more than 7 million teachers from all over the world have joined our platform. Join a top team at a fast growing company that is working towards real social impact. Make an account and try us out at our website https://www.magicschool.ai and connect with our passionate community on our Wall of Love https://love.magicschool.ai/all. Responsibilities In this role, you will be responsible for: - Translating evolving business needs into actionable, prioritized workflows and scalable systems improvements - Identify and prototype AI-assisted workflows, such as call summarization, account health signals, renewal risk flags, and ticket triage, then take the successful ones to production - Evaluate AI features in the GTM stack (Salesforce Agentforce/Einstein, Gong, Intercom) and recommend what to adopt, configure, or skip - Serving as the first line of defense for Salesforce and GTM systems support — independently troubleshooting, diagnosing, and resolving issues - Write and maintain prompts, agent instructions, and templates the team can reuse - Building and maintaining Salesforce flows and automations, while documenting processes and maintaining a single source of truth …
Excerpt only. Read the full description and apply on the employer's site. Always confirm details there, as postings can change or close.
Why this is a Good fit, not Strong
Teaching skills are relevant, but the posting asks for some experience outside teaching. The posting says: “2–4 years in a customer experience, revenue operations, or GTM operations role, ideally within SaaS” Skills that often transfer to customer success: explaining complex ideas simply, relationship building with families and staff, patience under pressure, tracking progress and following up.