Client Success Manager
Lyra Technology Group
- Work setting
- On-site
- Locations (2)
- Oklahoma City, Oklahoma
- Parsippany, NJ
- Salary
- Base $80K–$85K
- Posted
- 2 wk ago
Pay: Base $80K–$85K + commission (OTE $100K–$105K)
Where you can work: Must live near Oklahoma City, Oklahoma (or another listed city) (check the posting)
From the job posting
Lyra Technology Group is a p rivate e quity-backed holding company that invests in and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group , we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term. Lyra Technology Group is seeking a Client Success Manager for one of our operating companies, 3Nines Technologies. The Client Success Manager is the post-sale owner of client relationships, retention, and account growth: the person clients turn to when they want a trusted partner in their technology decisions, not just a point of contact. This role blends relationship management with a working knowledge of the client's business and IT environment, running a disciplined cadence of business reviews and roadmap conversations that keep clients engaged, informed, and getting full value from the partnership. The Client Success Manager owns retention and expansion targets for an assigned book of business and works cross-functionally with service delivery, technical support, and sales to make sure client needs are met and expansion opportunities are identified early. …
Excerpt only. Read the full description and apply on the employer's site. Always confirm details there, as postings can change or close.
Why this is a Stretch role
The posting asks for 3 or more years of experience in a specific field outside teaching. The posting says: “3+ years of experience in Account Management, Client Success, Customer Success, Business Development, or a similar client-facing role” It can still be worth a look if you have that experience from before or alongside teaching. Skills that often transfer to customer success: explaining complex ideas simply, relationship building with families and staff, patience under pressure, tracking progress and following up.