Billing Support Specialist
Supabase
- Work setting
- Remote
- Location
- Remote, Global
- Salary
- Not listed
- Posted
- 1 wk ago
Pay: Pay not listed
Where you can work: Remote, open across the US (check the posting)
From the job posting
ABOUT THE ROLE We’re looking for a Billing Support Specialist to play a critical role in shaping our billing experience. You’ll take ownership of customer billing inquiries across EMEA, partnering directly with customers and working cross-functionally with our Billing Engineering team. Beyond resolving issues, you’ll help identify patterns, improve workflows, and contribute to product enhancements that scale. This role is ideal for someone who thrives in async, fast-paced environments and is excited about helping millions of customers. WHAT YOU’LL BE RESPONSIBLE FOR In this role, you’ll: - Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to usage optimization or disputes - Debug/Identify user-specific issues such as failed payments, unsettled invoices, payment extensions - Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members. - Identify where internal tooling might be developed or obtained to improve support efficiency. - Reproduce issues, create test cases and improve test coverage, if you have experience with testing. YOU MIGHT BE A GOOD FIT IF YOU - Experienced in customer support, with 2+ years of experience providing billing support to technical customers. …
Excerpt only. Read the full description and apply on the employer's site. Always confirm details there, as postings can change or close.
Why this is a Good fit, not Strong
Teaching skills are relevant, but the posting asks for some experience outside teaching. The posting says: “Experienced in customer support, with 2+ years of experience providing billing support to technical customers.” Skills that often transfer to customer success: explaining complex ideas simply, relationship building with families and staff, patience under pressure, tracking progress and following up.