Associate Customer Success Manager - Boston
Datadog
- Work setting
- Hybrid
- Location
- Boston, Massachusetts, USA
- Salary
- Base $68K–$90K
- Posted
- 3 wk ago
Pay: Base $68K–$90K + commission (check the posting)
Where you can work: Must live near Boston, Massachusetts, USA (check the posting)
From the job posting
As a Customer Success Associate, you will train, drive adoption, and identify growth opportunities across a high volume of Datadog customers to ensure successful product use and retention. You’ll be an advocate for the customer internally and focus on providing a positive experience for a high volume of accounts. Associates follow a well-defined methodology to identify the customer’s unique needs and clearly convey the value of the Datadog product. As we scale our Customer Success team, furthering personal development and team success is a top priority. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: • Identify and qualify opportunities to expand small customers existing Datadog footprint • Successfully execute full sales cycle for identified upsell opportunities with concentrated book of customers • Troubleshoot on issues to ensure a positive customer experience and continued product adoption • Proactively work with customers to find expansion opportunities and increase loyalty and retention • Collaborate cross-functionally with internal Datadog teams (support, product, finance, and legal) …
Excerpt only. Read the full description and apply on the employer's site. Always confirm details there, as postings can change or close.
Why this is a Good fit, not Strong
Teaching skills are relevant to this kind of role, but the posting doesn't say what experience it wants, so we can't call it a Strong fit. Check the full posting. Skills that often transfer to customer success: explaining complex ideas simply, relationship building with families and staff, patience under pressure, tracking progress and following up.