AI Agent Support Specialist
Vanta
- Work setting
- Remote
- Location
- Remote U.S.
- Salary
- $110K–$129K
- Posted
- 1 mo ago
Pay: Base salary $110K–$129K
Where you can work: Remote, open across the US (check the posting)
From the job posting
At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. At Vanta, our mission is to secure the internet and protect consumer data. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. Our goal is to provide best-in-class Technical Support to our customers. Our team's mission: "We transform complexity into clarity in every interaction, with empathy, earning the trust of our customers" We build strong partnerships with our customers through trust and transparency, which is why our Technical Support Metrics https://www.vanta.com/technical-support-metrics are public. As the AI Agent Support Specialist, You'll own Ask-Ilma, Vanta's customer-facing AI agent, built on Fin by Intercom, and the first point of contact for customers seeking support.. …
Excerpt only. Read the full description and apply on the employer's site. Always confirm details there, as postings can change or close.
Why this is a Stretch role
The posting asks for 3 or more years of experience in a specific field outside teaching. The posting says: “3+ years in technical support at a B2B SaaS company, including troubleshooting complex customer issues” It can still be worth a look if you have that experience from before or alongside teaching. Skills that often transfer to customer success: explaining complex ideas simply, relationship building with families and staff, patience under pressure, tracking progress and following up.