Account Manager

From the job posting

Lightspeed Systems is seeking an Account Manager, to own the post-sale relationship for a dedicated book of mid-market K-12 school district accounts. This role is responsible for retention, expansion, and making sure customers are getting real value out of their Lightspeed products - you are the primary point of contact for your customers for the life of the contract. This is not a prospecting role. You don't chase new logos - you protect and grow what Lightspeed already has. When a new Account Executive closes a deal in your book, you're the one who takes the relationship from there. Key Responsibilities • Own a named list of assigned accounts with defined renewal dates as the customer's primary point of contact. • Drive all renewal activity from first outreach through signed order, and proactively flag at-risk accounts before they become churn. • Identify and close expansion and upsell opportunities within your book - additional products, increased seat counts, multi-year conversions. • Maintain accurate, current Salesforce records on every account in your book - opportunity stage, renewal health, next steps, and contacts. • Spot at-risk accounts early and escalate promptly, rather than waiting for a renewal to be in jeopardy. • Conduct regular account review meetings designed to surface expansion opportunity and reduce churn risk, not just handle support issues. …

Excerpt only. Read the full description and apply on the employer's site. Always confirm details there, as postings can change or close.